RETURN + EXCHANGES

Please note, we do not offer refunds unless an item is deemed faulty

For full details, please read below

RETURNS POLICY

• Refunds are only issued for items that are deemed faulty
• If your item is not faulty, you may choose between a store credit or an exchange for another item of equal value
• All return requests must be made within 7 Days of Delivery 

If your item is faulty:

• We will happily replace the item if it is in stock
• If a replacement is not available, a refund will be issued (excluding original shipping costs) via your original payment method

Please note:

• Customers are responsible for return shipping costs
• We strongly recommend keeping your tracking number and adding insurance, as NALA + WILD is not responsible of lost, stolen, or damaged return parcels

EXCHANGE POLICY

• Exchanges must be requested within 7 Days of Delivery
• Items must be returned in original condition:
  • Unworn
  • Unwashed
  • Undamaged
  • Original packaging 
  • Tags attached

For hygiene reasons, we cannot accept exchanges on:

• Earrings
• Lingerie (bras, underwear)
• Swimwear

Please note:

• All exchange shipping costs are the responsibility of the customer
• Customer must retain their tracking number. We are not liable for lost, damaged, or stolen parcels

SALE ITEMS

• All sale items are FINAL SALE
• No returns, exchanges, or refunds will be accepted unless the item is faulty
• This includes all promotional periods and sale events

CONTACT

For all returns and exchanges, please email:

nalaandwild@outlook.com

We do not process returns or exchanges via Instagram or Facebook messages